Game - how to set up 'Christmas calendar'

Q: How to set up a 'Draw' and for it to run automatically

Go to the Prizes section to set up both the regular prizes and the overall campaign draw — this is independent of the specific games within the campaign flow. <a href="https://downloads.intercomcdn.com/i/o/b6dpzscr/1565487075/221f5d30d34dfe032bbf860cf8d4/image.png?expires=1755604800&signature=03cc945f5c3e8be255aea52b0bceb4cf06fec01b878a1c20511bbe878561a22f&req=dSUhE812moFYXPMW1HO4zZkbV%2BjwmyMXoporbQLfv65nHlDYPEQXwNuDkQJI%0AY0ftb%2B2ePh%2FbBCn0d6w%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/9/6/2/a/962a273db78d4800/748fcae3-0edc-43fb-aa0f-21b672_1iqcati.png" alt="" /></a> Next, go to the Draw section, where you configure the draw as usual. Here, you can add the draw details and required information. <hr /> Afterwards, open the draw settings to select how the draw should be executed—for example, whether it should run automatically based on the overall campaign setup. <a href="https://downloads.intercomcdn.com/i/o/b6dpzscr/1565488640/da5f1f19c6e29887f1d6fbca96bf/image.png?expires=1755604800&signature=022a6457b00325d9b471674b3a624f950070e8724c8f0f97c7fabc46caa3288e&req=dSUhE812lYdbWfMW1HO4zQmnrNCmf5fml7UwMauLVbekSrnh8vjlxVvbYBX6%0AS55a5bS7D0ISWMh1q%2Fo%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/7/6/0/6/7606c22d61e59000/d113f283-3491-469f-9f69-473f1f_1yo60uh.png" alt="" /></a> <hr /> You also have the option to decide when the draw should take place. Additionally, you can add multiple draw prizes for the campaign and specify how winners are selected and prizes distributed.

Before you start building the campaign, it’s important to clarify the following:

Do you want to use the same game throughout the entire 24-door calendar, or would you like to switch between different games?
Keep in mind that some games cannot be used in connection with a 24-day setup (for example, Spin the Wheel).
Decide whether you want one overall draw for the entire campaign—where participants collect “tickets” each day to enter the final prize draw on December 24th.
Or if you prefer to have a new prize every day.
Finally, choose between the two calendar options: the “standard” version or the “advanced” version. The advanced version offers greater design flexibility, more game options, and better customization possibilities. (We recommend discussing with Customer Support to find the best solution for your setup.)

What do we recommend?

If you’re using the advanced version, we recommend selecting a maximum of three different games. This makes it easier to duplicate the games across multiple days — for example, use three different games over three days, then repeat the sequence.
We also suggest that you first build the entire design, including the intro page and campaign flow. Once everything is set up, reach out to us for a final check to review the overall draw, prizes, and flow.
Additionally, we recommend that the calendar’s ratio (24 doors) is set to **40 pixe

Question 2

Game - how to set up 'Slot Machine'

Accepted Answer

What a Slot Machine campaign can be used for

How it works: users are presented with a vertical machine of icons or images that scroll quickly, mimicking the feel of a slot machine. When the reel stops, one item is randomly selected and revealed. It’s fast, visually engaging, and creates a sense of anticipation—perfect for capturing attention and showcasing rewards or content in a playful way.

Use cases:

🛍️ Retail & E-commerce
Highlight various products, deals, or mystery offers.

🍔 Food & Beverage
Add menu items, daily specials, or surprise treats → users "spin" to randomly receive a deal or bonus offer.

To set up the Slot Machine campaign, open your campaign and select the game format. From there, you can add your images, configure the outcome, and customize the look and feel.

We suggest using an existing design kit as a base—then simply update the prizes and visual elements to match your campaign.

When you enter the game page, go to Settings. Here, you can adjust various elements such as:

The size of the game
The *

Question 3

How do I design my emails for prizes and activate emails?

Accepted Answer

Automation emails allow you to create emails that are sent either at a specific time during the campaign period or triggered by specific actions taken by the participant.

Create prize emails

All prizes and prize draws that have been created are listed in this dropdown. You can choose whether an email should be sent to the participant after they win. Simply select the email and click Create.

Then you need to select the prize from the dropdown — it will already be pre-defined. After that, choose the design based on the type of prize.

You can add it here:

[![](https://storage.crisp.chat/users/helpdesk/website/-/e/4/2/3/e42325fb52bfc000/ade33c70-2276-

Question 4

How to set up a 'Draw' and for it to run automatically

Accepted Answer

Go to the Prizes section to set up both the regular prizes and the overall campaign draw — this is independent of the specific games within the campaign flow.

Next, go to the Draw section, where you configure the draw as usual. Here, you can add the draw details and required information.

Afterwards, open the draw settings to select how the draw should be executed—for example, whether it should run automatically based on the overall campaign setup.

You also have the option to decide when the draw should take place. Additionally, you can add multiple draw prizes for the campaign and specify how winners are selected and prizes distributed.

Question 5

How to Get Started in Scratcher 3.0

Accepted Answer

All the Steps in Scratcher 3.0 and How to Get Started with Your First Campaign, Pop-up, or Email Setup.

|| We’re just as excited as you are! The platform has been tested and used by some of our clients for over a year, handling large campaigns and participants, so everything is ready to go. However, we’re continually upgrading the UX based on your valuable feedback—thanks for taking the time to share it!

Plan

Gives you an overview of all your campaigns, making it easier to track and manage them throughout the year. It helps you stay organized and allows us to assist you, especially as deadlines get closer. You can add any new campaign to this overview when you create it. It’s optional but designed to make things easier and keep everything on track.
Manage – Provides an overview of all campaigns and pop-ups created, allowing you to easily access, move, or share with your admin team in Scratcher by clicking

Question 6

How do I create a prize and set up email

Accepted Answer

To create a prize for your game, start by navigating to the ‘Prizes’ section:

You can access it directly through the main menu or via this:

Once you're in the Prizes section, define the different prizes you’d like to include for this specific game.

Note: If your campaign contains multiple games, you should upload and assign different prizes to each game accordingly.

Click ‘Create New’ to open a full overview of the available prize types.

[](https://downloads.intercomcdn.com/i/o/b6dpzscr/1489779657/0a7ef3d

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