We are launching a new AI powered supportchat

Introducing a Smarter, Faster Way to Get Support: Meet Your New AI Assistant

We are constantly working to improve your experience and provide you with the best possible support.

Today, we’re excited to announce a significant upgrade to our platform's chat system—a powerful new way to get the answers you need, faster than ever before.

Our goal is simple: to combine the speed and availability of advanced AI with the expert, nuanced understanding of our dedicated support team.

Instant Answers, Human Expertise

When you open a new chat, your first interaction will be with our new, highly trained AI assistant. We’ve designed this system to provide you with immediate, accurate answers to your questions.

We believe in transparency, so we want to be clear that you are initially chatting with an AI. We've built it this way to instantly resolve your queries without you having to wait. However, we know that some issues require a human touch. That's why, after the first response, you will always have the clear option to seamlessly connect with a member of our expert support team who can take it from there.

The power of our new AI lies in its training. It learns exclusively from our own internal library of content, including our extensive collection of videos, in-depth reports, articles, and past support chats. This means its knowledge is highly specialized and relevant to our platform, ensuring the answers you receive are accurate and contextual. Furthermore, the system is constantly improving. It learns from every new piece of data and from the solutions and feedback provided by our human support team, getting smarter and more helpful every day.

Go Beyond Support with Our New AI Service: "Search"

Beyond instant answers, we're also launching an innovative feature for more in-depth assistance. Inside the new chat window, you will find a tab labelled “Search.”

This is your own dedicated AI service, designed to be a strategic partner. You can prompt it for step-by-step guidance on complex tasks, helpful instructions when you’re not sure how to proceed, and even strategic input to help you grow.

For example, you could try prompting the search function with something like:

"I run an ecommerce store within interior design and would like to get more newsletter subscriptions. My website traffic is high, but I want to convert more visitors into leads."

The AI will then provide you with tailored strategies and actionable steps based on our collective knowledge and best practices. Think of it as a collaborative tool, ready to help you brainstorm, troubleshoot, and strategize whenever you need it.

We are incredibly excited for you to experience this new level of support. This is a big step forward in our commitment to providing you with world-class service and empowering you to achieve your goals more efficiently.

We invite you to try out the new chat system today and discover a faster, smarter way to get the help you need.

Best regards,

The Scratcher Team

Updated on: 27/08/2025