Question 1

How to Get Started in Scratcher 3.0

Accepted Answer

All the Steps in Scratcher 3.0 and How to Get Started with Your First Campaign, Pop-up, or Email Setup.

|| We’re just as excited as you are! The platform has been tested and used by some of our clients for over a year, handling large campaigns and participants, so everything is ready to go. However, we’re continually upgrading the UX based on your valuable feedback—thanks for taking the time to share it!

Plan

Q: How to set up the integration

To add an integration, go to your account and select "Integration". You’ll see a full overview of available integrations and can test the Delivery Status to ensure everything is working correctly. <hr /> Once an integration is added, it may be connected at the account level—but note that it’s not automatically applied to individual campaigns. <a href="https://downloads.intercomcdn.com/i/o/b6dpzscr/1558934608/783a56b11ad92212a3ac12c7628c/Sk-C3-A6rmbillede%2B2025-06-06%2Bkl_%2B10_52_21.png?expires=1755604800&signature=ac2afbb20662d07430e5a19de4ab8b626b283bca9523d3d64ae81f36f0f612d7&req=dSUiHsB9mYdfUfMW1HO4zaCtAucYbEwPWTg5IvJRM42yTssIMln%2FgwY%2FoVX6%0A2NqVQ1zQtcra08JMHhY%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/5/9/9/2/5992a14b4926d000/53af31be-15f1-452a-8601-d51541_1efedqd.png" alt="" /></a> <hr /> You must configure the integration within each campaign for it to work properly. Go to "Add-ons" and select "Integrations" to set it up. <a href="https://downloads.intercomcdn.com/i/o/b6dpzscr/1558934605/b7d4ff5ce63a4d390d122b176470/Sk-C3-A6rmbillede%2B2025-06-06%2Bkl_%2B10_52_54.png?expires=1755604800&signature=1ebc5594ceea90f4497b17ecc7d93f60b585828bd069956aa4dcdc9d89142764&req=dSUiHsB9mYdfXPMW1HO4zUUodeUOba0oo%2FL7442nyPxDCcUQ9L1C4rYyAPh7%0An9umsdiGDxcn7zGmImA%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/1/2/4/6/1246fe781c7cc200/4be0275a-3386-4d6e-b56a-65cd11_chg1n4.png" alt="" /></a> <hr /> From the overview, you can select one of the available integrations. [!

Gives you an overview of all your campaigns, making it easier to track and manage them throughout the year. It helps you stay organized and allows us to assist you, especially as deadlines get closer. You can add any new campaign to this overview when you create it. It’s optional but designed to make things easier and keep everything on track.
Manage – Provides an overview of all campaigns and pop-ups created, allowing you to easily access, move, or share with your admin team in Scratcher by clicking t

Question 2

How to set up the integration

Accepted Answer

To add an integration, go to your account and select "Integration". You’ll see a full overview of available integrations and can test the Delivery Status to ensure everything is working correctly.

Once an integration is added, it may be connected at the account level—but note that it’s not automatically applied to individual campaigns.

You must configure the integration within each campaign for it to work properly. Go to "Add-ons" and select "Integrations" to set it up.

From the overview, you can select one of the available integrations.

[!

Question 3

Game - how to set up 'Spin the wheel' and 'Spin the bottle'

Accepted Answer

Spin the Wheel vs. Spin the Bottle – In Scratcher

In Scratcher, Spin the Wheel and Spin the Bottle are essentially the same game format with the same setup and functionality. The only difference is the visual design—specifically, the image in the center.

While Spin the Wheel uses a classic wheel graphic, Spin the Bottle simply replaces that with another bottle image to create a different theme or experience. You can easily switch between the two by updating the central image to fit your campaign concept.

To set up the Spin the Wheel or a Spin the bottle campaign, open the campaign and select the Spin the Wheel game. From there, you can apply your design and configure the necessary settings.

We recommend reusing an existing design kit as a starting point. Once applied, you can add the prizes and adjust the visual layout of the wheel to match your branding.

After that, go to ‘Content’ and then ‘Slices’, where you can assign prizes to each slice of the wheel.

[![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/8/7/37

Question 4

Game - how to set up 'Calculator'

Accepted Answer

You can use the Calculator format in Scratcher to help your visitors get a price estimate, calculate savings, or perform other calculations. The only limit is your imagination. The Calculator consists of three fundamental elements that are required for it to work:

Input: The first element is the input.
Calculation: Based on one or more inputs, you can create a calculation, which is the second element.
Result: When you have a calculation, you can use it to display a result.

You can use both pre-defined numbers or variables to create a calculation.

Example: Imagine you are a retailer of slush ice machines, and you want to make it easy for your customers to calculate how much water they need to add if they use a certain amount of slush ice concentrate. You know that all concentrates you sell are mixed 1:4 (concentrate:water). Therefore, you can create an equation that says: x = y * 4. Rephrased, this is "How many litres of water do I need when I have used 1.5L of slush ice concentrate?" → 1.5 * 4 = litres of water.

Your calculator is set up as follows:

How many litres of concentrate have you used? (This will be our variable)
We know that our mixing ratio is the same as multiplying the variable by 4.

You can also use calculations for intermediate steps. Staying with the slush ice machine analogy, if you want to help the customer know approximately how many cups of slush ice will come out of the mixture they just calculated, you can create a

Question 5

How do I add and customize button elements

Accepted Answer

Adding a Button to Your Campaign

Access the Elements Menu:
Navigate to the Elements menu within your campaign editor.

Insert the Button Element:
Drag and drop the Button element into the desired location on your campaign page.

Configuring Button Actions

Define the button’s functionality by setting up actions:

Select Action Type:
Choose whether the button should:

Link to a specific place in your campaign flow
Redirect to an external page

Enable Click Tracking (Optional):
Assign a unique name for tracking purposes to monitor user interactions with the button.

Styling Your Button

Customize the appearance of your button to align with your campaign’s design:

Text Customization:
Adjust the text size, font, and color.

Button Design:
Modify the size and border.
Apply background colors or images.
Add shadows for depth.

Icon Integration:
Add an icon by selecting an image and adjusting its size, spacing, and alignment.

Layout Adjustments:
Set specific margins and padding to control the button’s placement and spacing.

Effects and Animations:
Apply effects or animations to enhance user engagement.

Question 6

Game - how to set up 'Quiz by Answer'

Accepted Answer

Quiz by Answer lets you mix question types (text, images, video) with answer formats like multiple choice, text input, or ratings—ideal for everything from quizzes to surveys.

When you have created the campaign and you enter the specific campaign flow, then you enter the specific page with the game.

Go to ‘Game’, where you access the game itself, and click the green button to enter the Quiz Manager. Click ‘Edit Game’ to enter the game’s settings.

Quiz Manager

There is some game settings in the bottom on the page - that enables the following:

Option to go back to previous questions
Option to display text after an answer

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